Privacy Policy

What we collect and how we use your information

Who are we?

We’re Auburn Creative Limited, we’re marketing and creative experts and we help our clients to win more business online. Our registered address is Auburn Creative Ltd, Plato Close, Warwick, CV34 6WE. Our company registration number is: 4677693.

Firstly the basics

‘We, us, our’ refers to Auburn Creative Limited. When we say ‘you’, it refers to any customer, user or visitor to our website. ‘Personal information’ relates to any information that identifies or can be used to identify you, whether that’s directly or indirectly. It might include, but not be limited to your first name, last name, email address, company, job title, phone number or any other information that’s collected whilst using this website.

The terms and privacy policy relate to any data that has been collected, or we will collect about and/or from you. By using our website and engaging with us, you’re agreeing to be bound by this policy.

We may change this policy from time to time so please do return to this page occasionally to ensure that you’re happy with any changes we’ve made. Any questions regarding this policy and our privacy practices should be sent by email to privacy@auburn.co.uk or by writing to Auburn Creative Ltd, Plato Close, Warwick, CV34 6WE. Alternatively, you can telephone 01926 407766.

How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive one of our newsletters. If you become a customer, we also obtain information from you so that we can provide products and services to you.

Information that is collected via our website

The personal information we collect might include your name, phone number, address, email address, IP address and information regarding what pages are accessed and when.

Cookies and tracking

Cookies are small data files placed on your computer or device when you visit a website. They are widely used by providers to make websites work better and more efficiently for users. Our website uses cookies.

We use a number of services on our website, these include, but are not limited to the services shown below. Each of these services require the use of cookies. These cookies help by recognising your device or your computer when it visits our website again.

Both ourselves and our service providers collect and store information, this may be by way of cookies so that we can track users, track how users interact with our site, serve targeted remarketing ads and gather demographic information that will help us market better in the future.

You are in control. You can control cookies at an individual level by way of cookie settings on your web browser.Browser manufacturers provide help pages relating to cookie management in their products. Please see below for more information.

  1. Google Chrome.
  2. Internet Explorer.
  3. Mozilla Firefox.
  4. Safari Desktop.
  5. Safari Mobile.
  6. Android Browser.

Turning cookies off may result in a loss of functionality when using our website. If you would like further information about the cookies we use on our website, please get in touch.

  1. Google Analytics – Includes anonymous tracking of your movements through our website including pages visits, time on site and how you found us.
  2. Crazy Egg – Includes anonymous tracking of your movements through our website, including click and mouse movements.
  3. IP Fingerprint – Anonymously matches IP addresses to UK companies to enable us to see what organisations have visited our website.
  4. Hubspot CRM – Information about page visits, clicks and tracking of your movements through our website.
  5. Slaask – Online chat function to enable us to talk to you via the website.

If you become a customer what information is collected from you?

If you purchase a product or service from us then we will need to collect more information from you to enable us to fulfil our obligations to you. This information will depend on the product or service you require and the terms of the contract.

This information may be used to;

  1. process orders that you have submitted;
  2. carry out our obligations arising from any contracts entered into by you and us;
  3. seek your views or comments on the services we provide;
  4. notify you of changes to our services;
  5. send you communications which you have requested.

How long do we hold your information?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will never sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. 

Third Party Service Providers working on our behalf may be passed your information, these can include; agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. These service providers may not operate within the European Union and may have different data protection laws to the EU.

By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

When we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and confidential.

Please be reassured that we will not release your information to third parties, unless you have requested us to do so as part of the delivery of a service or product, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crimes. For a full list of the 3rd parties we share data with, please get in touch with us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. By making an enquiry and initiating contact via our website, phone, email or via social media you are consenting that we may contact you in relation to this enquiry.

If you choose to sign up to receive ongoing communications with us, we will always give you the option to change this and opt out of future communications. You can change your marketing preferences at any time by contacting us by email: info@auburn.co.uk or telephone on 01926 407766.

How you can access and update your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if any of your information changes or becomes out of date, please email us at: privacy@auburn.co.uk, or write to us at: Auburn Creative, Plato Close, Warwick, CV34 6WE.  Alternatively, you can telephone 01926 407766. You have the right to ask for a copy of the information Auburn Creative Ltd hold about you.

Security of information

Security precautions are in place to protect the loss, misuse or alteration of your information. When you give us personal information, we take steps to ensure that it’s treated securely. Any information (such as bank, credit or debit cards) is handled by the appropriate payment services directly (https://gocardless.com/security/), we do not handle or store this information.

Our website uses HTTPS so that all information transmitted via this is secure. However, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in February 2018.